Privacy Policy

Last Updated: 22 November 2025

At Ridevy ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your email address, display name, and password.
• Profile Information: You may choose to provide additional information such as your home location for personalised journey planning.
• Feedback and Support: When you contact us, we collect the information you provide in your communications.

1.2 Information Collected Automatically

• Location Data: With your permission, we collect your precise location to show nearby stops, provide real-time navigation, and alert you when approaching your destination. You can disable location services at any time in your device settings.
• Usage Data: We collect information about how you use the app, including searches, routes viewed, and features used.
• Device Information: We collect device type, operating system version, unique device identifiers, and app version.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Show you nearby transit stops and real-time arrival information
• Provide turn-by-turn navigation and "get off" alerts
• Save your favourite routes, stops, and trips
• Send you service alerts and notifications you've opted into
• Process your subscription payments through Apple's App Store
• Respond to your comments, questions, and support requests
• Monitor and analyse usage patterns to improve user experience
• Detect, prevent, and address technical issues

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party service providers who assist us in operating our Service, including:
  • Firebase (Google) for authentication and analytics
  • RevenueCat for subscription management
  • Transport for London (TfL) API for transit data
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time through the app settings or by contacting us.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data

To exercise these rights, please contact us at privacy@ridevy.com.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ridevy.com
• Website: https://ridevy.com